Privacy Policy

About This Privacy Policy

This Privacy Policy explains the types of information that may be collected through serenityhumanservices.org, how we may use that information, and the choices available to you.

This policy applies to information collected through our public website. Protected health information that Serenity maintains in connection with providing healthcare services is governed by applicable privacy laws and our Notice of Privacy Practices.

Information You Provide to Us

You may voluntarily provide information when you contact us, request services, apply for employment, or otherwise communicate with Serenity through this website.

Depending on the form or feature you use, information you provide may include:

• Your first and last name
• Telephone number
• Email address
• Preferred language
• Preferred contact method
• Preferred time to be contacted
• Age group
• Services you are interested in
• Information submitted in connection with employment opportunities

How We Use Information

We may use information submitted through this website to:

• Respond to questions and inquiries
• Contact individuals who request information or services
• Review and process employment applications
• Operate, maintain, troubleshoot, and secure our website
• Detect and prevent spam, fraud, malicious activity, or abuse
• Maintain appropriate business records
• Comply with applicable legal and regulatory obligations

Serenity does not sell personal information submitted through this website.

Health Information

Serenity provides mental and behavioral health services. Information that becomes protected health information in connection with those healthcare services may be protected by the Health Insurance Portability and Accountability Act (HIPAA), applicable Idaho law, and other privacy requirements.

Our use and disclosure of protected health information is described in our Notice of Privacy Practices .

Website Security

We use administrative, technical, and organizational safeguards intended to protect information submitted through our website.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Please do not use ordinary website forms or email to send sensitive medical or mental health information unless Serenity has specifically instructed you to use that method.

Security and Abuse Prevention

We may use security technologies and service providers to protect our website against spam, automated submissions, malicious activity, and other abuse.

Our website may use Cloudflare security services, including Cloudflare Turnstile, to help determine whether website interactions appear to originate from a person rather than an automated system.

Cookies and Technical Information

Our website and the services used to operate or protect it may automatically process limited technical information, such as:

• IP address
• Browser type
• Device information
• Requested pages
• Date and time of website requests
• Security and abuse-prevention information

This information may be used to operate, troubleshoot, protect, and improve the website.

We do not intentionally use advertising or analytics technologies to collect protected health information for advertising purposes.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Serenity does not control and is not responsible for the privacy practices, security, availability, or content of third-party websites.

We encourage you to review the privacy practices of a third-party service before providing information to it.

Children's Privacy

Serenity provides services to children and adolescents; however, this public website is not designed for children to independently submit sensitive personal or health information.

A parent, legal guardian, or other authorized individual should contact Serenity when seeking services for a minor.

Email and Telephone Communications

Ordinary email, text messages, and telephone communications may not always be secure. Please avoid sending sensitive health information through ordinary email or text unless Serenity has instructed you to use that communication method.

Emergency Communications

Our website forms and email are not monitored for emergencies and should not be used to request emergency assistance.

If you are experiencing an immediate medical or mental health emergency, call 911 or go to the nearest emergency department.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, technology, or legal obligations change.

When this policy is updated, the revised version will be posted on this page and the “Last Updated” date will be changed.